Managed Services
Vervent’s Managed Services bring you best-in-class contact center services without the cost or commitment of full servicing. Customer Service is essential to your business, and our Managed Services perfectly complement your existing operations with innovative contact technology and proven process to help drive your business forward.
Key Features
- Depending on the level of support your business needs, Managed Services can be implemented with a shared or dedicated model including:
- Bilingual & Bicultural Live-Agents
- Vervent Operated Nearshore and Offshore Call Centers
- Omnichannel Voice and Non-Voice Communication
- Experienced Support Across Any Industry
- Monthly Reporting & Quarterly Reviews
- Standard Due-Diligence Package
- Shared Client Services Management
- Shared Quality and Training Support
- Lower Minimum Monthly Fees
- 18-Month Contract Terms
Managed Services delivers Vervent’s industry-leading loan solutions, specifically tailored to smaller and less established debt portfolios. While primary loan servicing may be cost prohibitive or too robust for the needs of startups and smaller businesses, Managed Services features lower minimum fees, along with shorter and more flexible contract terms than primary loan servicing packages.
Our products allow you to expand your business without unnecessary features, but still provide top-tier call technology and loan management, as well as a long track record of success. Vervent offers this to partners where we believe in your ongoing growth and success and want to help maximize returns on your portfolios.
Our products allow you to expand your business without unnecessary features, but still provide top-tier call technology and loan management, as well as a long track record of success. Vervent offers this to partners where we believe in your ongoing growth and success and want to help maximize returns on your portfolios.
Vervent custom builds and operates all of our Operations Centers around the globe to ensure maximum service, security and efficiency along with a positive, productive work environment for our team.
San Diego, CA
Baja California, MX
Portland, OR
Sioux Falls, SD
Philippines
Bengaluru
Top-Level Service For Highly Regulated Industries
Our industry-leading Managed Services drive customer service in
highly regulated, complex industries so you can outperform
the competition.
How Does AI Impact and Help Agents?
Vervent utilizes Artificial Intelligence as an objective performance management tool and provides agents with innovative training to elevate the customer experience at every interaction.
